LIXIA TECHNOLOGIES

TECH SUPPORT

Technology can be complicated sometimes...Lixia Technologies is here to assist you with your everyday home and office technology challenges.

TECH SUPPORT SERVICES

We Solve Your Technical Issues

Lixia Technologies provides technical support for homes as well as businesses across Australia. Our tech engineers can resolve any software and hardware related issues on your desktop, laptop, or mobile device remotely or on-site. We will solve your tech problem, or YOU WILL HAVE YOUR MONEY BACK.

TECH SUPPORT PROCESS

Professional Tech Support In 4 Simple Steps

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Raise a Ticket

1

Call us on 1800 317 429 or simply click here to raise a tech ticket and we call you.

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Secure Payment

2

While we are on the phone with you, we email you a secure link to enter your bank card details.

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Remote Support

3

We establish a secure connection to your computer and resolve the issue.

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Solution Delivered

4

Once the issue is resolved we'll send you an invoice and proceed with payment. No fix No Fee!

TECH SUPPORT SERVICES

We Provide Support For

Lixia-Technologies-IT-Support-Computer

COMPUTERS

Desktop and Laptops

  • Hardware issues
  • Software issues, updates & upgrades​
  • Computer performance optimisation
  • Basic network issues (wired & wireless)
Lixia-Technologies-Mobile

MOBILE PHONES

Android and IOS (Apple)

  • IOS, Android software issues & updates
  • Setup/configure/sync your phone with your computer
  • Backup your photos, documents from your phone to Cloud and/or your PC
Lixia-Technologies-Tablet

TABLETS & IPADS

Android and IOS (Apple)

  • IOS, Android software issues & updates
  • Setup/configure/sync your Tablet/iPad with your computer
  • Backup your photos, documents from your Tablet/iPad to Cloud and/or your PC
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PRINTERS & MDFs

Printers, Scanners & MDF

  • Printer/Scanner/MDFs driver updates and software issues
  • Printer and network issues
  • Setup/configure your printer
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INTERNET & EMAILS

We can help you with Internet and Emails

  • Solving your internet issues
  • Troubleshooting your home router
  • Creating new email and solving email issues
  • Configuring a network to share files and printers
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VIRUS REMOVAL

We can remove viruses and secure your computer

  • PC health check and optimisation
  • Virus and Spyware removal
  • Assist with unknown emails/Phishing emails/Scam emails
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QUICK & EASY TUTORIALS​

We can show you how to handle IT products

  • Quick tech tutorial (remote support)​
  • "HOW TO DO" document​s
  • Setting up your home/office gadgets and connections (onsite support)
Lixia-Technologies-Configuration

SETUP & CONFIGURATION

We can help you with Internet and Emails

  • Setup computers (desktop/laptop/printers) & modems
  • Setup entertainment devices (TV, projector, IPTV, gaming consoles, speakers, surround system & more)​

PRICING

Remote SupportOne-Off Pricing

Lixia Technologies expert can connect to your PC securely to solve your tech problems.

Why should you use our Remote Support?

  • Instant, Safe and Secure Remote Support
  • Cheaper and Quicker
  • No lock-in contract
  • 15 minutes minimum (Including creating a case and connecting remotely)
  • For price check the table
  • No Fix, No Fee!

What is required?

  • Internet connection is required if there is a need to connect to your PC

TimePrice
From 0 to 15 minutes$40
From 15 to 30 minutes$60
From 30 to 45 minutes$90
From 45 to 60 minutes$120
From 60 to 75 minutes$140
From 75 to 90 minutes$160
From 90 to 105 minutes$180
From 105 to 120 minutes$200

PRICING

Remote SupportMonthly PlanPricing

Lixia Technologies expert can connect to your PC securely to solve your tech problems.

10% DISCOUNT FOR SENIORS AND STUDENTS

SILVER
240 $ 200 / Month

10% DISCOUNT FOR SENIORS AND STUDENTS

  • 2 Hours remote support per month
  • No lock-in contract​
  • No cancellation fee, Cancel at anytime
  • No other hidden costs, No surprises
  • Anything over 2 hours a month will be switched to ONE-OFF Plan
  • Receive your electronic bills free of charge and pay online
  • NO REMOTE SUPPORT TIME WILL BE DEDUCTED, If the problem is not solved!​
GOLD
330 $ 270 / Month

10% DISCOUNT FOR SENIORS AND STUDENTS

  • 3 hours remote support per month
  • No lock-in contract​
  • No cancellation fee , Cancel at anytime
  • No other hidden costs, No surprises
  • Anything over 3 hours a month will be switched to ONE-OFF Plan
  • Receive your electronic bills free of charge and pay online
  • NO REMOTE SUPPORT TIME WILL BE DEDUCTED, If the problem is not solved!
Popular
PLATINUM
500 $ 400 / Month

10% DISCOUNT FOR SENIORS AND STUDENTS

  • 5 Hours remote support per month
  • No lock-in contract​
  • No cancellation fee, Cancel at anytime
  • No other hidden costs, No surprises
  • Anything over 5 hours a month will be switched to ONE-OFF Plan
  • Receive your electronic bills free of charge and pay online
  • NO REMOTE SUPPORT TIME WILL BE DEDUCTED, If the problem is not solved!​

PRICING

Field Support One-Off Pricing

Lixia Technologies expert will come to your place to solve your tech issues

Note! Current Field Support areas are: Baulkhum Hills, Ermington, Granville, Lidcombe, Meadowbank, Merrylands, North Parramatta, Northmead, Parramatta, Putney, Rhodes, Rydalmere, Ryde, Sydney Olympic Park, Wentworthville, West Ryde, Westmead.

Why should you use our Field Support?

  • No lock-in contract
  • No call-out fee
  • No travel fee
  • No weekend fee's
  • 1 hour minimum
  • No Fix, No Fee

TimePrice
From 0 to 60 minutes$135
From 60 to 75 minutes$160
From 75 to 90 minutes$185
From 90 to 105 minutes$210
From 105 to 120 minutes$235