IT SUPPORT

Need an expert? Lixia Technologies can assist you with all your IT issues…

Technology can be complicated sometimes…Lixia Technologies is here to assist you with your everyday home and office technology challenges.

WHAT DO WE OFFER?

We can solve your technical issues

Lixia Technologies provides computer repairs for homes as well as businesses across Australia. Our computer technicians can repair your computer, laptop, or mobile device. We guarantee that your computer repair technician will find a solution to your problem or simply,  YOU WILL HAVE YOUR MONEY BACK!

Personal Computers

Desktop and  Laptops

  • Diagnostic hardware issues
  • Software issues, updates, upgrades​
  • Make your computer faster (Optimization)
  • Basic network issues Wired or Wireless

Mobile Phones

Android and IOS (Apple)

  • IOS, Android software issues, updates
  • Setup/configure/sync your phone with your computer
  • Backup your photos, documents from your phone to Cloud and/or your PC

Tablets & iPads

Android and IOS (Apple)

  • IOS, Android software issues, updates
  • Setup/configure/sync your Tablet/iPad with your computer
  • Backup your photos, documents from your Tablet/iPad to Cloud and/or your PC

Printers & MDFs

Printers, Scanners & MDF

  • Printer/Scanner/MDFs driver updates and software issues
  • Printer and network issues
  • Setup/configure your printer

Quick & Easy Tutorials​

We can show you how to handle IT products

  • Quick technology tutorial (Remotely or over the phone)​
  • Providing "HOW TO DO" document​
  • Attending to your place to show you how to handle your home/office technology​

Internet & Emails

We can help you with Internet and Emails

  • Solving your internet issues
  • Troubleshooting your home router
  • Creating new email
  • Solving email issues
  • Configure a network to share files and printers

Security & Viruses

We can help you with viruses and spyware

  • PC health check and optimization 
  • Virus and Spyware removal
  • Assist with unknown emails/Phishing emails/Scam emails

Setup & Confiugre

Setup home/office electronic products

  • Setup Computers (Desktop/Laptop/Printers), Modems
  • Setup entertainment devices (TV, Projector, IPTV, Gaming Consoles, Speakers, Surround System)​

REMOTE SUPPORT One-OFF PRICING

Lixia Technologies expert can connect to your PC securely to solve your tech problems 

Why should you use our Remote Support?

  • Instant, Safe and Secure Remote Support
  • Cheaper and Quicker
  • No lock-in contract
  • 15 minutes minimum (Including creating a case and connecting remotley)
  • For price check the table
  • YOU WILL HAVE YOUR MONEY BACK, if the problem is not solved!​

What is required?

  • Internet connection is required if there is a need to connect to your PC

TimePrice
From 0 to 15 minutes$40
From 15 to 30 minutes$60
From 30 to 45 minutes$90
From 45 to 60 minutes$120
From 60 to 75 minutes$140
From 75 to 90 minutes$160
From 90 to 105 minutes$180
From 105 to 120 minutes$200

REMOTE SUPPORT Monthly Plan PRICING

Lixia Technologies expert can connect to your PC securely to solve your tech problems 

SILVER
240 $ 200 / Month

10% DISCOUNT FOR SENIORS AND STUDENTS

  • 2 Hours remote support per month
  • No lock-in contract​
  • No cancellation fee, Cancel at anytime
  • No other hidden costs, No surprises
  • Anything over 2 hours a month will be switched to ONE-OFF Plan
  • Receive your electronic bills free of charge and pay online
  • NO REMOTE SUPPORT TIME WILL BE DEDUCTED, If the problem is not solved!​
GOLD
330 $ 270 / Month

10% DISCOUNT FOR SENIORS AND STUDENTS

  • 3 hours remote support per month
  • No lock-in contract​
  • No cancellation fee , Cancel at anytime
  • No other hidden costs, No surprises
  • Anything over 3 hours a month will be switched to ONE-OFF Plan
  • Receive your electronic bills free of charge and pay online
  • NO REMOTE SUPPORT TIME WILL BE DEDUCTED, If the problem is not solved!
Popular
PLATINUM
500 $ 400 / Month

10% DISCOUNT FOR SENIORS AND STUDENTS

  • 5 Hours remote support per month
  • No lock-in contract​
  • No cancellation fee, Cancel at anytime
  • No other hidden costs, No surprises
  • Anything over 5 hours a month will be switched to ONE-OFF Plan
  • Receive your electronic bills free of charge and pay online
  • NO REMOTE SUPPORT TIME WILL BE DEDUCTED, If the problem is not solved!​

FIELD SUPPORT OnE-Off PRICING

Lixia Technologies expert will come to your place to solve your tech issues

Why should you use our Field Support?

  • No lock-in contract
  • No call-out fee
  • No travel fee
  • No weekend fee's
  • 1 hour minimum
  • YOU WILL HAVE YOUR MONEY BACK, if the problem is not solved!

TimePrice
From 0 to 60 minutes$135
From 60 to 75 minutes$160
From 75 to 90 minutes$185
From 90 to 105 minutes$210
From 105 to 120 minutes$235